题文
Directions: Read the following passage. Answer the questions according to the information given in the passage and the required words limit.Complaints should be made to a responsible person. Go back the the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a larger store. In a small store the assistant may also be the owner so you can complain directly. In a chain store, ask to see the manager.
Even the bravest person finds it difficult to complain face to face, so if you do not want to do it in person, write a letter. Stick to the facts and keep a copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to keep copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only where you have hardly used the goods and have acted at once. Even when you cannot refuse the goods you may be able to get some money back as well. And if you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper offers you a credit note to be used to buy goods in the same shops but you would rather have money, say no. If you accept a credit note remember that later you will not be able to ask for your money. If the shopkeeper refuses to give you, ask for advice from your Citizens’ Advice Bureau before you accept a credit note. In some cases the shopkeeper does not have to give you your money back---if, for example, he changes an article simply because you don’t like it or it does not fit. He does not have to take back the goods in these circumstances.
小题1:When making a complaint, what had better you take with to see the person in charge?(No more than 8 words) (2 marks)
__________________________________________________________________.
小题2:What are you advised to do if you are embarrassed to make a face-to-face complaint? (No more than 5 words) (2 marks)
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小题3:If you have not used the goods you make the complaint about, what are you likely to do?(No more than 14 words) (3 marks)
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小题4:In what circumstance will you not get your money back? (No more than 7 words) (3 marks)
__________________________________________________________________. 题型：未知难度：其他题型
答案
小题1:Any receipt you may have.
小题2:Write a letter.
小题3:To refuse the goods and ask for your money back.
小题4:If you accept a credit note.
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解析
文章大意：文章讲述如何抱怨，在不同的场合应当向不同的人抱怨。
小题1:细节题，根据文章第一段第二句Go back the the shop where you bought the goods, taking with you any receipt you may have.可以归纳出答案。
小题2:细节题。根据第第二段的首句Even the bravest person finds it difficult to complain face to face, so if you do not want to do it in person, write a letter.可以归纳出答案。
小题3:细节题。根据文章三段中的In certain cases you may have the right to refuse the goods and ask for your money back，故可以归纳出答案。
小题4:主旨题。根据文章第三段中If the shopkeeper refuses to give you, ask for advice from your Citizens’ Advice Bureau before you accept a credit note.可以归纳出答案。
考点
据考高分专家说，试题“Directions: Read the.....”主要考查你对 [序数词 ]考点的理解。序数词
序数词的概念：
表示顺序的数称为序数词。如：first, second, third, fourth。
序数词的构成与用法：
1、序数词的构成：
①一般来说，是由相应的基数词加词尾th构成。
例：four＋th→fourth
six＋th→sixth
seven＋th→seventh
ten＋th→tenth
②下面这些基数词在变为序数词时，有特殊的变化。
例：one→first
two→second
three→third
five→fifth
eight→eighth
nine→ninth
twelve→twelfth
③十位整数序数词的构成方法是将基数词的词y变成i，然后再加eth。
例：twenty→twentieth
thirty→thirtieth
forty→fortieth
ninety→ninetieth
④两位或两位以上的基数词变成序数词时，仅将个位数变成序数词。
例：twenty－one→twenty－first
thirty－five→thirty－fifth
a hundred and fifty－three→a hundred and fifty－third
2、序数词的用法：
①序数词在使用时，一般加上定冠词。
例：the first book
the second floor
the third day
the fourth week．
②序数词在多数情况下都用作定语，有的也可以作表语、主语和宾语。
例：The may1st is Labour Day. 五月一日是劳动节。
My room is on the second floor. 我的房间在二楼。
The first is larger than the secon.（主语）第一个比第二个大。
Read the book from the first.（宾语）从开头读这本书。
You'll be the sixth to write.（表语）你将是第六个写的。
③序数词的前面可以加上不定冠词，用来表示“再一”，“又一”的意思。
例：You may have a third try. 你可以第三次尝试。
序数词知识体系：
约数的表达方法：
用tens/dozens/scores/hundreds/thousands/millions of 表示“几十、几百、上千、成千上万”等。
如：The boy bought dozens of pencils.
Thousands of people died in the earthquake.
注意： (A)：dozen, score, hundred, thousand, million等表示确切数量时，不用复数。
如：five dozen (of) eggs 五打鸡蛋
hree hundred people 三百个人
分数词的构成和用法：
1）分数词构成法：
分数词（FractionalNumerals）由基数词和序数词构成，基数词代表分子，序数词代表分母。除了分子为1的情况下，序数词都要用复数形式：
如：1/4：one-fourth
5/9：five-ninths
2/3：two-thirds
17/5：three and two-fifths
7/12：seven-twelfths
379/8：forty-seven and three-eighths
此外还有下面表示法：
如：1/2：a(one) half
1/4：a(one) quarter
3/4：three-quarters
9/4：two and a quarter
3/2：one and half
31/4：seven and three quarters
